Category: Global

Remote Services

Faster resolution through centralized remote expertise.

Convergintā€™s Remote Services deliver scalable, centralized expertise that strengthens system performance, accelerates resolution, and reduces the need for onsite service. By supplementing our field teams with remote diagnostics, configuration support, and 24Ɨ7 assistance, we keep systems running smoothly while lowering operational cost.

A smarter way to keep systems running.

Organizations are under pressure to reduce downtime, maintain compliance, and control service costs. Remote support enables faster response, fewer truck rolls, and more efficient troubleshooting while helping to ensure systems stay secure and current.

A differentiated approach to remote service.

Efficiency at scale.

Up to 3Ɨ ticket volume efficiency with dramatically fewer truck rolls.

Integrated with field teams.

Remote and onsite support operate as one ecosystem.

Improved productivity.

Higher resolution rates delivered at strong margins, giving customers more value.

Building to scale.

Enhanced tools, stronger insights platforms, and continuous team growth.

People first.

Specialists equipped to deliver consistent, high-quality support.

Remote support that drives uptime and efficiency.

Maintenance worker

Technical Help Desk & Remote Troubleshooting

Direct, 24/7 expert-led guidance and rapid troubleshooting for mission-critical technical challenges.

Worker tapping on an iPad

Remote System Access

System interrogation and resolution delivered through hardened, secure pathways to maximize privacy and speed.

Employees in a server room

Proactive System Health Monitoring

Continuous, automated oversight designed for early anomaly detection and rapid pre-emptive action.

Employee in a mechanical room

Automation Roadmap

Strategic path toward self-healing systems, automated patch management, and streamlined operational workflows.

Consulting & Advisory

Consulting & Advisory:

Services built to secure your strategy and define your future.

Convergint helps you benchmark, assess, and mature your security programs, ensuring they align with your business objectives and risk appetite. Our consultants provide the strategic guidance, roadmapping, and financial rationale needed to move your initiatives forward.

Gain clarity and funding with a defensible security strategy.

Move from uncertainty to a clear plan in a rapidly evolving threat landscape.

Many organizations know they need to evolve their security, but struggle to build the roadmap and justification required for approval. Convergint consulting goes beyond product selection to define priorities, validate gaps, and create a phased plan that reduces risk, strengthens compliance, and supports long-term outcomes across every site.

How we work.

One team delivery and accountability.

Advisory services connect directly to Convergint engineering, project delivery, and ongoing support teams so strategy translates cleanly into execution.

Global consistency and best practices.

Benchmarking and maturity-based methodologies help ensure a consistent, defensible approach across regions, sites, and stakeholders.

Customer-centric partnership.

We focus on program maturity and long-term value, aligning security priorities to operational needs and business outcomes, not one-time transactions.

Support driven by data and outcomes.

Clear baselines, prioritized recommendations, and measurable milestones create stronger accountability and better decision-making over time.

People first: Trusted advisors.

Our consultants lead with Convergintā€™s service-first mindset, helping your teams align, plan, and move forward with confidence.

What we deliver.

Analytic reports

ESRM-Based Assessments & Gap Analysis

Benchmark your program, identify gaps, and build an actionable improvement plan aligned to enterprise risk, priorities, and performance targets.

Team hands in

System Design & Architecture Advisory

Future-ready designs that leverage technology innovations and integrate security, technology, operations, and data across your environments.

Compliance graphic over keyboard

Compliance & Regulatory Alignment

Guidance that supports audit readiness through stronger governance, documentation, and controls that reduce compliance exposure.

Tech roadmap with colorful lights

Lifecycle & Modernization Roadmapping

Phased roadmaps that balance risk, cost, and operational impact, helping you plan investments and execute across sites with less disruption.

Maintenance

Maintenance that keeps systems reliable, compliant, and ready for whatā€™s next.

Convergintā€™s Maintenance Services combine preventative care, corrective repair, and software lifecycle management to keep your systems healthy and compliant. Our goal is simple: maximize uptime, reduce operational risk, and help you get the most value out of your technology investments.

The foundation of reliable system performance.

Aging hardware, software vulnerabilities, and configuration drift create real operational and compliance risk. Without structured maintenance, systems degrade, costs rise, and organizations struggle to stay audit-ready.

The strength behind our maintenance model.

Global service standards.

Consistent processes across all regions.

One team delivery.

Maintenance, monitoring, and remote services work as a unified ecosystem.

Support over structure.

Clear expectations and better tools ensure accountability and seamless experiences.

Data-driven insights.

Maintenance aligned to system health data and performance metrics.

People first.

Skilled technicians supported by Convergintā€™s global footprint.

Maintenance that is built to scale.

Maintenance worker

Scheduled Performance Optimization

Comprehensive health checks and calibration designed to sustain peak operational integrity.

Laptop with tech graphic overlay

Software Support & Patch Management

Managing updates and revisions to keep your environment current, compliant, and hardened against threats.

Convergint worker with hard hat and flashlight

Corrective Maintenance & Repairs

Targeted interventions to diagnose and resolve hardware or software issues at the source.

Convergint worker installing camera

Hardware Refresh & Lifecycle Planning

Analytics-based roadmapping that optimizes your technology and future-proofs your infrastructure.

Intrusion Detection Systems

Detect early. Respond fast. Stay ahead of threats.

Convergint delivers enterprise intrusion detection and monitoring services that provide continuous protection for people, property, and critical operations. Through intelligent sensors, mobile alerts, and integrated response workflows, organizations gain instant awareness and can act with confidence.

Unified detection that strengthens every layer of security.

Intrusion detection is the first line of defense against risks ranging from theft to unauthorized access, and modern systems must detect early, verify quickly, and connect directly to the tools security teams rely on. By integrating alarms with video, access control, and security operations centers, we help teams reduce false alarms, accelerate response, and maintain real-time situational awareness across every environment.

Committed to being your best service provider.

Integrated detection for real-time verification.

Alarms, video, and access control combine into one unified ecosystem giving teams fast, accurate insight.

Enterprise consistency across every site.

Our global delivery model standardizes installation, monitoring, and maintenance across distributed facilities.

Reduced false alarms, faster response.

AI-enabled filtering and video verification minimize unnecessary dispatches and elevate true threats.

Lifecycle optimization.

From installation to routine inspections and reporting, we keep intrusion systems compliant, reliable, and ready.

Intelligent, connected intrusion detection systems.

Intrusion detection solutions designed to work as part of a broader ecosystem; connecting perimeter controls, entry points, and operational data to support smarter decisions, faster response, and future-ready intelligence.

Challenges we help solve.
Benefits you gain.

Legacy alarm systems with limited integration.

Modernized, enterprise intrusion design and integration.

Frequent false alarms and slow responses.

Intelligent sensors and video verification to reduce false positives.

Inconsistent systems across multiple facilities.

Standardized intrusion management with centralized monitoring.

Burdensome testing and maintenance.

Lifecycle-managed service programs with digital reporting.

Lack of real-time situational awareness.

Unified dashboards linking intrusion, access, and video.

Clear, enterprise-ready services mapped to design, implementation, and ongoing optimization.

Core Intrusion Detection Systems.

Enterprise Intrusion Detection Systems

Designed and installed for multi-site, high-security environments.

Security Alarm Monitoring

24/7 Professional monitoring and alert response through Convergintā€™s service teams.

Intrusion Alarm Installation & Integration

Sensors, control panels, and communication networks optimized for full system performance.
Connected Security Layers.

Access Control Integration

Link alarm triggers with access events for immediate threat confirmation.

Video Surveillance Integration

Enable automated video verification when alarms activate.

Environmental & Perimeter Sensors

Motion, glass-break, vibration, and fence detection for comprehensive site protection.
Advanced Intelligence & Analytics.

Smart Alarm Management

AI-enabled filtering to reduce false positives and prioritize real threats.

Remote Monitoring & Diagnostics

Proactive system health checks and performance tracking via cloud dashboards.

Centralized Command Integration

Federated alarm management and event visibility for organizations with multiple locations.
Specialized Applications.

Critical Infrastructure Protection

Compliant intrusion systems for utilities, energy, and transportation.

Financial Institutions

Vault, ATM, branch, and back-office intrusion systems integrated with access and video.

Government & Public Sector

Perimeter detection, loading dock protection, and alarm verification to reduce loss.

Proof in action.

Organizations across retail, utilities, transportation, and corporate environments rely on Convergint to safeguard assets and maintain uninterrupted operations with reliable, integrated intrusion protection.

Secure entry card

Gold strong room door

Physical Security

Physical security that strengthens every layer of protection.

Convergint designs, installs, and services integrated physical security solutions that protect people, facilities, and critical assets. From locking hardware and key management to barriers, gates, fencing, and modular vaults, we help organizations build strong first-line protection that scales with operational needs.

Strong deterrence. Clear control. Safer environments.

Physical security is foundational. It reduces exposure at the perimeter, controls movement through facilities, and reinforces safety in high-risk, high-traffic, and regulated environments. And as physical security devices become more connected, they also need to be planned and maintained with modern risk in mind so protection doesnā€™t introduce new vulnerabilities.

Committed to being your best service provider.

Human-centered physical security design.

Solutions designed around how people move through spacesā€”improving safety without slowing operations.

Built for scale and standardization.

Enterprise-ready physical security programs that support one site or thousands with consistent performance.

Partner-aligned expertise.

Strategically aligned with leading manufacturers to deliver the right solution for each environment and requirement.

End-to-end lifecycle support.

From design and installation to inspection, service, and optimization, we keep systems performing as intended.

Intelligent, connected physical security systems.

Physical security solutions designed to work as part of a broader ecosystem; connecting perimeter controls, entry points, and operational data to support smarter decisions, faster response, and future-ready intelligence.

Challenges we help solve.
Benefits you gain.

Vulnerable perimeters and uncontrolled entry.

Barriers, gates, and fencing that strengthen deterrence and control.

Key sprawl and inconsistent accountability.

Key management solutions that improve oversight and governance.

High-value assets exposed to theft or intrusion.

Layered physical protection around critical zones and storage.

Operational flow challenges at entrances.

Turnstiles, revolving doors, and entry systems that improve control and throughput.

Regulatory or high-security requirements.

Modular vault solutions designed to support compliance and business need.

Clear, enterprise-ready services mapped to design, implementation, and ongoing optimization.

Core Physical Security Systems.

Locking Hardware

Maintain secure areas for those who need access with reliable mechanical and electromechanical hardware.

Key Management

Control, track, and govern keys to keep access in the hands of the right people.

Entry Control Devices

Turnstiles, revolving doors, and controlled entry solutions designed for safety and flow.
Connected Security Layers.

Barriers & Gates

Physical barriers that protect grounds, buildings, and people while reinforcing controlled access.

Perimeter Fencing

Secure fencing strategies that deter intrusion and define protected zones.

Turnstiles

Regulate foot traffic, prevent tailgating, and integrate with access control systems to strengthen perimeter and lobby security.
Financial Security for Banking Environments.

Safes & Vaults

Protect high-value assets through integrated access control, video surveillance, and intrusion detection.

Drive Up Windows

Layered protection for customer-facing drive-up operations, balancing visibility and staff safety without disrupting service.

ATMs & ITMs

Deter fraud, vandalism, and theft while supporting uptime, transaction integrity, and remote monitoring.
Specialized Applications.

Modular Vaults

Secure vault environments designed to support regulatory compliance and business requirements.

Data Centers

Physical security measures that protect sensitive facilities from theft, vandalism, and unauthorized access.

Critical Infrastructure

Perimeter and asset protection designed for essential services and high-risk environments.

Proof in action.

Organizations across data centers, critical infrastructure, corporate enterprise, and public sector environments rely on Convergint to deliver physical security solutions that strengthen deterrence, improve control, and support safe operations.

Early detection in every environment.

DNA strand on dark blue background

Video Surveillance

See more.
Respond faster.

Convergint designs, implements, and optimizes enterprise video surveillance systems that give organizations the visibility they need to protect people, safeguard assets, and make informed decisions in real time. Whether securing a single facility or a global enterprise, we build command and control SOC environments that enhance awareness, accelerate response, and support operational continuity.

Awareness drives smarter action.

Video surveillance provides critical visibility across operations. Todayā€™s systems do more than record, they analyze, detect, and inform. Intelligent video platforms identify risks early, strengthen compliance, and help teams act with clarity and confidence.

Committed to being your best service provider.

Proven expertise across environments.

Complex surveillance architectures built for uptime, scalability, and compliance.

A global partner ecosystem.

Enables choice, flexibility, and future-ready paths without vendor lock-in.

Designed for multi-site scale.

Ensures consistency, reliability, and local field support everywhere you operate.

Lifecycle optimization.

Continuous system evaluation, upgrades, and 24/7 support to maintain performance and readiness.

Built for intelligent, connected video environments.

Video surveillance solutions that connect cameras, analytics, and operational data, enabling real-time visibility, faster verification, and scalable intelligence across evolving environments.

Challenges we help solve.
Benefits you gain.

Aging or incompatible video systems.

Integrated design and installation that leverages existing infrastructure.

Limited visibility across multiple sites.

Centralized monitoring and secure cloud access across all locations.

Slow incident response.

Real-time alerts and integrated video verification.

High storage or maintenance costs.

Scalable hybrid cloud systems that reduce onsite hardware.

Compliance and retention requirements.

Encrypted storage with configurable, audit-ready retention policies.

Scalable surveillance systems that strengthen visibility across every site.

Core Video & Monitoring Solutions and Systems.

Enterprise Video Surveillance

Custom-designed systems for facilities of any size.

Video Installation

Integrating new and legacy infrastructure for improved visibility.

Security Camera Integration

Unified management of diverse camera types within a single interface.
Connected Security Layers.

Access Control Integration

Pair entry events with video for stronger validation.

Intrusion & Alarm Integration

Automated video triggers for motion, unauthorized activity, or alarms.

Advanced Threat Detection

Enhanced visibility for low-light or high-risk environments.
Analytics & Intelligence Platforms.

AI Video Analytics

Object detection, behavior analysis, and license plate recognition.

Cloud VMS & Hybrid Solutions

Scalable, resilient video management without heavy onsite hardware.

Natural Language Search

Quickly locate video using simple, conversational search terms.
Specialized Applications.

Remote Monitoring Services

Continuous oversight through remote monitoring centers and local teams.

Thermal Imaging

Detects heat-based threats and anomalies in low-visibility or high-risk environments.

Mobile Video

Extend real-time visibility to vehicles, remote sites, and temporary operations.

Proof in action.

Across industries, organizations rely on Convergint to build intelligent video environments that improve safety, reduce risk, and support operational continuity.

DNA strand on dark blue background

Closeup shot of a physician using an access card to gain entry at a door

Energy Grid & Substations

Services

Services built for the full ecosystem lifecycle.

Modern security and technology environments donā€™t stand still once systems are installed. Convergintā€™s services support organizations across the full lifecycle, from strategy and planning through execution, optimization, and long-term resilience. Our unified service model brings consulting, delivery, and ongoing services together under one consistent operating framework, helping customers reduce risk, improve performance, and move forward with confidence at global scale.

Service that matters.

Security evolves. Your service partner should evolve with it.

Convergint delivers services through a standardized, capability-based model designed to ensure consistent quality while allowing for local execution. This approach moves beyond transactional support to long-term partnership, helping organizations adapt to changing risk, maintain uptime, and maximize the value of their technology investments over time.

Design services that create clarity, alignment, and confidence.

Consulting & Advisory

Strategic guidance that helps organizations benchmark, assess, and align security programs to business priorities and risk tolerance.

Learn more

Assessments & Site Surveys

Field-validated insight that establishes a clear baseline, identifies gaps, and supports confident planning and investment decisions.

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Engineering & Estimating

Build-ready designs and accurate estimates that turn strategy into executable plans at enterprise scale.

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System delivery built for scale and consistency.

Installation & Integration

Safe, consistent field execution that protects quality, timelines, and long-term system performance.

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Project & Program Management

Structured governance and oversight that brings clarity, coordination, and predictability to multi-site initiatives.

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Professional Services

Post-deployment services that optimize performance, support adoption, and adapt systems as operational needs evolve.

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Service that supports availability and performance.

Remote Services

Centralized, always-on support that reduces downtime, minimizes disruption, and creates a path to proactive service.

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Maintenance Services

Preventive and corrective maintenance that protects compliance, reliability, and long-term system value.

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Grounded in our values, our people, and our promise to be our customersā€™ best service provider.

professional engineer construction foreman team discussion working in business industry architect

Global Consistency

Standardized service agreements ensure the same level of quality, regardless of region or complexity.

Team hands in

Customer-Centric by Design

Service agreements built around partnership create proactive, long-term support models aligned to business outcomes.

Convergint team collaborating

One Team Delivery

Project, product, and service teams operate as a unified ecosystem to streamline execution and support.

Coworkers on the computer

Support Over Structure

Clear expectations, streamlined processes, and better data drive accountability and smooth customer experiences

data on a platter

Service-Driven Growth

Our service model scales with your business, supported by continually improving technology, processes, and expertise.

Happy convergint worker

People First, Always

Our colleagues deliver on the Convergint promise: to be our customersā€™ best service provider today and into the future.

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Wind turbines on the hills of east San Francisco bay area, Altamont Pass, Livermore, California

Sustainability

Protecting people, planet and purpose.

At Convergint, sustainability is not a single initiative, itā€™s a shared responsibility woven into how we do business every day. From the solutions we design to the partnerships we build, we are committed to operating responsibly, minimizing environmental impact, and creating lasting value for our customers, colleagues, and communities.

Innovation for a better tomorrow.

Across industries and geographies, Convergint helps organizations modernize operations that protect people and the planet, proving that innovation and sustainability go hand in hand.

As part of this commitment, Convergint takes a disciplined and transparent approach to climate-related governance and risk management. For stakeholders seeking deeper insight, we publish a formal climate risk disclosure that outlines how we assess, manage, and govern climate-related financial risk in alignment with applicable regulations and recognized global reporting frameworks.

View our 2025 Climate Risk & Sustainability Disclosure Report.

Download

Our commitment.

Environmental responsibility.

We look for opportunities to reduce our environmental footprint through energy-efficient operations, sustainable sourcing, and waste reduction. Our colleagues worldwide champion initiatives that range from recycling and energy audits to green building practices and digital transformation projects that reduce paper, travel, and energy use.

Sustainable solutions.

Through advanced technologies like smart sensors, automation, and data-driven platforms, we help organizations operate more efficiently and responsibly. Our integrated systems optimize energy use, extend asset life, and enable data transparency, empowering customers to meet sustainability goals without compromising safety or performance.

Responsible growth.

Sustainability starts from within, and at Convergint, we prioritize ethical business practices, diversity and inclusion, and community engagement as essential components of long-term success. These priorities are reinforced through our participation in globally recognized initiatives, including the United Nations Global Compact, which helps guide how we align growth with responsibility.

Global effort.
Local impact.

Our sustainability journey is powered by our people.

Local Convergint Technology Centers (CTCs) around the world are driving grassroots initiatives, from community cleanups and carbon reduction programs to local partnerships that promote environmental education and resilience. Every action, no matter how small, contributes to a collective impact that reaches far beyond our walls.

Our future vision.

Weā€™re continually evolving our sustainability strategy, setting measurable goals that focus on:

  • Reducing greenhouse gas emissions and energy consumption across operations.
  • Expanding responsible supply chain practices with our global partners.
  • Implementing technologies that promote circularity and resource efficiency.
  • Fostering a culture of accountability, transparency, and continuous improvement.

Because sustainability isnā€™t a destination, itā€™s an ongoing commitment to do whatā€™s right, for today and for generations to come.

Together, we build what lasts.

Convergintā€™s vision for sustainability is simple: protect what matters most - people, planet, and purpose. By uniting technology, teamwork, and shared responsibility, weā€™re creating a future where security and sustainability advance side by side.

Step Up for Schools

We donā€™t just show up.
We STEP Up.

Security that strengthens every school community.

Convergintā€™s signature social responsibility initiative, created to help underserved Kā€“12 schools improve safety, strengthen emergency readiness, and build long-term protection for students and staff. Through grants, volunteerism, and in-kind services, we help schools with the processes and technology required to create safer learning environments. Our goal is simple: reduce barriers, accelerate improvements, and deliver meaningful impact where itā€™s needed most.

Closing critical gaps in school safety and preparedness.

Schools face growing safety expectations and fewer resources to meet them. Many districts have outdated systems, limited budgets, and unclear pathways for modernizing security. STEP Up helps close this gap by providing structured support, from assessment to implementation, so schools can make informed decisions and access the help they need.

What STEP Up provides.

worker installing

Global impact, local support.

Local Convergint teams deliver projects that reflect the unique needs of each school community.

School alarm

A path to safer schools.

From assessment to implementation, STEP Up simplifies the journey and accelerates improvements.

School kids raising their hands

Standards-aligned guidance.

Every project is built on PASS Kā€“12 frameworks for layered, sustainable school safety.

shaking hands

Purpose built grants.

A single application gives schools access to 10ā€“15 grant types, helping you prioritize and address your biggest vulnerabilities.

How it works.

PASS K-12 Assessment.

Download and complete the PASS K-12 checklist and perform a self assessment producing a prioritized risk and improvement plan.

Apply.

Single grant application capturing needs, existing challenges, and readiness.

Discovery session.

Convergint team validates priorities, reviews current systems and confirms grant eligibility.

Scope Development.

Convergint guides refinement of scope of work in alignment with grant objectives and school priorities.

Award & implementation.

Selected schools receive in-kind system enhancements, installation, and volunteer support.

A standards-based guide for building stronger protection.

Using the PASS Kā€“12 checklist, schools can evaluate gaps, validate strengths, and chart a path toward meaningful safety improvements. Itā€™s a practical tool that brings clarity to decision-making and ensures every STEP Up recommendation aligns with proven, layered security strategies.

Download the PASS K-12 Checklist

Impact stories.

Kids in a school hallway

Convergint workers outside

Thousands of Convergint Colleagues Revitalize Hundreds of Communities and Increase School Safety Globally for Annual Day of Service

Convergintā€™s India team feeding children at school

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Convergint worker in front of blurred people in a lobby

Why We Do It

Protecting people isnā€™t just our job, itā€™s our purpose.

Every day, our customers carry the responsibility of protecting what matters most - people, assets, and reputation. We exist to help shoulder that weight. To bring clarity to complexity. To transform risk into resilience.

We believe security should do more than respond to threats; it should enable progress. It should empower organizations to operate with confidence, protect their people, and move boldly into whatā€™s next.

Driven by purpose.
Defined by service.

At Convergint, service is more than a core value. Itā€™s our way of life. We are guided by a simple belief: we expect to be our customersā€™ best service provider.

That means showing up when it matters most. Listening deeply. Solving challenges side by side. And delivering results that make a difference in the lives of those we serve.

We do it for people.
Always.

Behind every camera, sensor, and access point are real people - employees, patients, travelers, students, and families - who rely on us to help keep them safe.

Thatā€™s what drives us.

We build solutions that protect life and property, but we also build trust, connection, and peace of mind. Because when people feel safe, they can focus on what they do best: advancing their mission and shaping a better world.

We strive to make a difference.

Every project, every partnership, every local service call is an opportunity to make our world a little safer and a little stronger.

From schools and hospitals to utilities and data centers, we help organizations protect whatā€™s irreplaceable. And as technology evolves, so does our commitment to innovation, inclusion, and bringing integrity to everything we do.

Because security is human.

We believe technology is powerful, but people give it purpose. Thatā€™s why we combine expertise and empathy in delivering solutions that are as intelligent as they are human.

Thatā€™s why we do it.

To protect. To serve.
To make a difference, together.

Service today.
Sustainability tomorrow.

Our global day of service is just one part of a larger promise to build a safer, smarter, and more sustainable world for future generations.

Discover how our innovation and responsibility turn purpose into lasting progress.

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